Refund & Return Policy

GSM FAVAS SOLUTIONS provides digital products and services, including mobile software tool activations, software licenses, server credits, and remote services. Since these products and services are generally delivered electronically, physical returns are not applicable.

1. Return Policy

Digital products and services cannot be physically returned after delivery, activation, or use. This does not affect any rights or remedies available under applicable law.

2. Refund Eligibility

Refund requests may be reviewed in the following circumstances:

- Duplicate payment or order: The same order was paid for more than once.
- Service not delivered: Payment was confirmed, but the purchased service was not delivered and the issue cannot be resolved.
- Technical issue: A technical problem on our side prevents delivery or access to the purchased service.
- Incorrect charge: An amount was charged incorrectly and the issue is verified.

Refund eligibility depends on the order status, service provider's response, and applicable law. Completed or consumed digital services may not be eligible for a refund unless required by applicable law.

3. How to Request a Refund

Contact our support team within 7 days of purchase, where possible, and provide:

- Order number
- Registered email address
- Payment reference or transaction ID
- A brief explanation of the issue

Please do not send passwords, OTPs, UPI PINs, or private wallet keys.

4. Review and Processing

We will review the order and payment details before making a decision. We aim to respond to refund requests within a reasonable time. If approved, the refund method and processing time may depend on the original payment provider.

5. Non-Eligible Requests

Refunds may not be available for change of mind, incorrect customer-provided details, unsupported devices disclosed in the product information, or services that have already been successfully delivered or consumed, except where applicable law provides otherwise.

6. Contact Us

For refund or order-related assistance, please contact GSM FAVAS SOLUTIONS using the support details published on our website.

Last Updated: 17 October 2026